Protecting your privacy

Priority Health is committed to protecting our members' privacy and maintaining the confidentiality of their personal and medical information in all settings. In fact, we have a special committee dedicated to monitoring all of our processes and procedures to protect this important information.

The Notice of Privacy Practices describes Priority Health's comprehensive policy regarding the confidentiality of member information.

Your personal information on this website

Priority Health websites only collect the information that you provide voluntarily.

Here are examples of the information we collect, as well as descriptions of how the information is used:

• The secure online email forms collect such information as your name, date of birth, contract number and contact information (email address, daytime phone, or mailing address). We use this information to respond to your questions or comments.
• When you register your account online as a Priority Health Medicare plan member, this website collects such information as your name, user name, password, email address, date of birth, contract number, gender and ZIP Code. We use this information to:
• Verify that you are a plan member
• Give you access to your account information and online tools.
• Email you about health issues relevant to you, such as drug recalls.
• Priority Health provides an online personal health planner for Priority Health members that allows members to record, track and assess their personal health history and to access health information and news. This tool is provided through the priorityhealth.com website on behalf of Priority Health by a third party vendor, WebMD^® Health. Our medical department may use the information you provide voluntarily through the website to help determine if you have a health condition that Priority Health can help you manage. For a complete description as to how your health information may be used and disclosed if you use the online personal health planner on the priorityhealth.com website, see our Notice of Privacy Practices. (Your acceptance of the terms of this privacy statement also constitutes acceptance of the terms of the WebMD^® privacy policy and terms and conditions. You may use the following links to go to the priorityhealth.com website to review the WebMD^® privacy policy and WebMD^® terms and conditions of use applicable to online member accounts.)

Confidentiality

As a member of a Priority Health plan, you can ask Priority Health to release or discuss your own personal health information. In some instances, someone else can act as a member's "personal representative" - for example, a parent for a child, or a legal guardian for an incapacitated adult - and receive health information on behalf of the member.

If someone other than the member or the member's personal representative (for example, a member's spouse) asks Priority Health to release or discuss that member's personal health information, Priority Health will require the member to submit a HIPAA Authorization Form specifically granting such third-party access.

Priority Health also has a Revocation of Authorization Form that a member can use to revoke, or cancel, a HIPAA authorization. A member can revoke a HIPAA authorization at any time.

To download and print a HIPAA Authorization Form or Revocation of Authorization Form, visit the member forms page.