Priority Health members informed of EyeMed incident, no fraudulent activity detected

(GRAND RAPIDS, Mich. – October 2, 2023) There is an update regarding a 2020 security incident involving EyeMed who manages vision benefits on behalf of Priority Health.

On July 1, 2020, EyeMed discovered that an unauthorized individual gained access to an EyeMed email mailbox and sent phishing emails to email addresses contained in the mailbox's address book. EyeMed took immediate action to block the unauthorized individual's access and secured the mailbox. EyeMed also immediately launched an investigation into the incident and engaged a cybersecurity firm to assist in its efforts. On September 28, 2020, Priority Health was made aware of the security incident by EyeMed.

At the conclusion of that investigation, select individuals were notified in 2020 as a portion of their social security number may have been impacted. Despite the low risk of information being compromised, and the time that has elapsed since the incident, the U.S. Department of Health and Human Services Office for Civil Rights has requested that Priority Health notify an additional 36,600 Priority Health members who had their name and date of birth impacted in the 2020 incident. Priority Health is not aware of any instances of fraud or identity theft arising from the incident.

Members who have questions regarding this incident, can contact or call our toll-free response line at 1.800.942.0954. This response line is available Monday through Thursday 7:30 a.m. to 7 p.m., Friday 9 a.m. to 5 p.m. and Saturday 8:30 a.m. to noon. 

About Priority Health:

With over 30 years in business, Priority Health is the second largest health plan in Michigan, offering an extensive portfolio of health benefits options for employer groups and individuals, including Medicare and Medicaid plans. Serving more than 1.3 million members each year and offering a broad network of primary care physicians in Michigan, Priority Health continues to be recognized as a leader for quality, customer service, transparency and product innovation. Learn more about affordable, quality health coverage options from Priority Health